Refund & Return Policy

1. Food & Consumables Safety

Due to health, safety, and hygiene standards regarding food products, opened coffee jars, pouch bags, and custom gift hampers cannot be returned or refunded once opened.

2. Damaged or Defective Shipments

In the rare event that your product arrives with a broken glass seal, damaged packaging, or incorrect items, we will issue a free replacement or full refund.

Requirement: Please share a clear photo or short unboxing video of the damaged box to our support team within 48 hours of delivery.

3. Cancellations

Retail orders can be canceled within 6 hours of purchase prior to order dispatch. Custom wedding favors or co-branded corporate gifts cannot be canceled once printing or production has commenced.

4. Processing Refunds

Approved refunds will be processed back to your original payment method (UPI, NetBanking, or Card) within 5 to 7 working days.